Refund policy
I. Cancellation policy for consumers for contracts for the supply of goods
Consumers, i.e. any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity, whose contractual declaration is aimed at a contract for the delivery of goods, have a statutory right of cancellation in accordance with the following provisions:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of cancellation, you must contact us Ludwig Artzt GmbH Produkte für Sport und Gesundheit, Schiesheck 5, 65599 Dornburg, Tel. +49 6436 944930, Fax: +49 6436 9449333, E-Mail: info@artzt.eu) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form which is, however, not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for exclusion or cancellation
The right of cancellation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
End of the cancellation policy
II. Cancellation policy for contracts for the delivery of data not on a physical data carrier, which are produced and provided in digital form.
Consumers, i.e. any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity, whose contractual declaration is directed towards a contract for the delivery of data not on a physical data carrier, which is produced and provided in digital form, have a statutory right of cancellation in accordance with the following provisions:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day the contract is concluded.
To exercise your right of cancellation, you must contact us (Ludwig Artzt GmbH, Schiesheck 5, 65599 Dornburg, Tel. : +49 6436 944930, Fax: +49 6436 9449333, E-Mail: info@artzt.eu) by means of a clear statement (e.g. a letter sent by post fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form however, this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
End of the cancellation policy
III Cancellation policy for service contracts
Consumers, i.e. any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their self-employed professional activity, whose contractual declaration is aimed at the provision of services, have a statutory right of cancellation in accordance with the following provisions:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the date of conclusion of the contract.
To exercise your right of cancellation, you must contact us (Ludwig Artzt GmbH, Schiesheck 5, 65599 Dornburg, Tel. : +49 6436 944930, Fax: +49 6436 9449333, E-Mail: info@artzt.eu) by means of a clear statement (e.g. a letter sent by post fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form however, this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
If you have requested that the services be commenced during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract
End of the cancellation policy
